Questions fréquemment posées

Quand est-ce que je reçois mes propres bitcoins?

Use a mixer whenever you have bitcoins that could be connected to your identity or a transaction you don't want to be associated with. Realistically, this means any bitcoins you receive from someone else, since you don't know what they've been up to.

Comment ça marche?

Anonymix is a tool to give you back control over your online anonymity. When you send us your bitcoins, we'll send you new ones to the wallet of your choice-- or even to several wallets. This ends the trail of any old wallets and coins, which may be associated with your identity and past transactions. Get a clean start on the blockchain by sending your mixed coins to a new wallet.

What are your fees?

We have two fees, a service fee and a transaction fee. The service fee is 0.3% and the transaction fee is 0.0001BTC per payout address.

How long does the mixing process take?

That depends on the settings you choose at the beginning of your mix. If you want your coins back quickly, choose 'Quick Mix' and receive clean coins after one confirmation. For extra anonymity, choose one of the delay options. The timer to release your coins will start after the transaction has 1 confirmation.

Bitcoin Laundry tient-il des registres?

At Anonymix, you have the option to delete all records of your mix right away. If you don't choose to delete your mix from our records right away, we keep logs for seven days to provide customer support. After seven days all logs are deleted automatically. Please note that if you have deleted your mix our User Support team may be unable to assist you, so we highly recommend waiting until your mix has arrived at your receiving address before deleting it.

Que se passe-t-il si quelque chose se passe mal?

S'il y a un problème avec votre mix ou si vous pensez que quelque chose ne fonctionne pas comme il se doit, veuillez utiliser notre page d'assistance pour contacter le support utilisateur de Bitcoin Laundry. Notre équipe s’engage à vous offrir une expérience de premier ordre avec notre service.